Terms and Conditions

Last updated: October 2025

Welcome to Sprout World Market. These Terms and Conditions (“Terms”) govern your use of our website and your purchases from our store. By accessing the site or placing an order, you agree to these Terms. (Terms are subject to change without notice.)
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1) Store Overview

Sprout World Market sells plant seeds and related goods, and may also sell made-to-order products such as apparel and accessories fulfilled by third-party print-on-demand partners (e.g., Printful). Natural variation may occur in seeds and plant growth results.

2) Pricing & Payments

  • All prices are listed in USD unless stated otherwise.
  • We accept secure card payments via WooPayments/Stripe and may offer other options at checkout.
  • An order is accepted once you receive our order confirmation email. We may cancel and refund any order for suspected fraud or stock/printing errors.
  • Sales tax is collected where required by law.

3) Shipping & Fulfillment

3.1 Seeds & Ready-to-Ship Items

  • Processing time: typically 1–2 business days.
  • Transit time depends on destination and carrier. Tracking is provided when available.
  • Carrier delays, customs inspections, and weather events are outside our control.

3.2 Made-to-Order / Print-on-Demand (Apparel, etc.)

  • Each item is produced when you order it. Typical production time: 2–20 business days before shipment.
  • Orders with multiple items may ship separately.
  • Minor color/placement variations can occur due to on-screen vs. printed color differences and garment fabrication.

3.3 Address Issues & Undeliverable Packages

  • Please verify your shipping address at checkout. If an order is returned due to an incorrect or incomplete address, we may be able to reship once the correct address is provided; additional postage may apply.
  • For unclaimed packages returned to sender, reshipment postage may apply or the order may be refunded minus original shipping.

3.4 Lost or Damaged in Transit

  • If tracking shows “delivered” but you didn’t receive the package, contact the carrier first and then notify us. We will assist as much as possible, but are not responsible for theft after delivery confirmation.
  • If your package arrives damaged, email us within 7 days with photos of the item and packaging.

4) Returns, Refunds & Exchanges

4.1 Seeds & Ready-to-Ship Items

  • Return window: 30 days from order date.
  • Eligibility: items must be unused, unopened, and in original packaging with proof of purchase.
  • Non-returnable: opened seed packets; perishable goods; custom items; gift cards; digital downloads.
  • Refunds are issued to the original payment method within 7 business days after inspection. Original shipping is non-refundable.
  • Exchanges: available for the same item if stock allows.

4.2 Made-to-Order / Print-on-Demand Items

  • Because items are produced specifically for you, we generally do not accept returns or exchanges for buyer’s remorse, wrong size, or preference.
  • We will replace or refund defective, misprinted, or damaged items. Contact us within 7 days of delivery with photos of the issue and the packing slip.
  • Please check size charts before ordering; for any size accommodation explicitly allowed on a product page, contact us within 7 days.

4.3 How to Start a Return/Issue

  1. Email [email protected] with your order number, description of the issue, and photos if applicable.
  2. We’ll respond within 7 business days with next steps (return address, replacement approval, or troubleshooting).
  3. Unless the mistake is ours (wrong item, misprint, DOA), return shipping is the customer’s responsibility. Use a trackable service.

5) Order Changes & Cancellations

    • Requests to change or cancel orders must be submitted within 1 hour of purchase. After production or fulfillment begins, changes/cancellations may not be possible. Please note that there is no guarantee that an order can or will be canceled, regardless of when the cancellation request is submitted.

6) Product Information & Results Disclaimer

  • Germination and plant performance depend on many factors (storage, planting depth, temperature, moisture, soil, light, etc.). We cannot guarantee outcomes.
  • For made-to-order items, slight differences in print color/placement are normal within industry tolerances.

7) Intellectual Property

All content on this site (text, images, graphics, logos) is owned by Sprout World Market or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute content without prior written consent.

8) Acceptable Use

  • You agree not to use the site for unlawful purposes, to infringe intellectual property rights, or to interfere with site operation (malware, scraping beyond normal shopping use, etc.).

9) Limitation of Liability

To the fullest extent permitted by law, Sprout World Market is not liable for indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability will not exceed the amount you paid for the product giving rise to the claim.

10) Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect personal information.

11) Governing Law

These Terms are governed by the laws of North Carolina, USA, without regard to conflict of law rules. Venue for disputes will be in competent courts located in North Carolina.

12) Contact

Questions? We’re happy to help.
Email: [email protected]
Sprout World Market • Lumberton, NC, USA

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